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Do you have a warranty? 
Yes, we warranty the wood bits for life and the non-wood bits for a year (original purchaser only).

Do you ship internationally? Yes.

Where are you located?  Phoenix, Arizona.

Do you have a physical store or sell through a reseller?  No, we are direct web sales only.

Do you have handgrips already made or "in-stock"?  
Sometimes, but usually no.  We produce all of our handgrips to order and rarely keep any on hand (no pun intended).

How do I purchase a KinoGrip, KinoBall, KinoAdapter, or KinoTrigger? 
All items are available in our web store or we can send you a PayPal invoice if it is more convenient.  Just email us.

How long does it take to finish my order?  
All of our grip and trigger products are individually handmade to order in the USA.  Turnaround for our wood handgrips (including KinoBalls) is running approximately 3-4 months (possibly longer depending on item).  All finish times are estimates and vary due to workload, complexity, parts availability, time of year, etc.  Special order items will require additional time.  Covid has caused issues with our suppliers so is also affecting finish times.  Please be aware of our turnaround times before placing your order.  Cancelled orders will incur a 20% cancellation fee.


How much does a handgrip, ball, cable, adapter, etc. cost?  All current prices are posted in our web store.

Can you make a handgrip for my "Brand X" camera?
Yes, our non-triggered handgrips will work with any camera.  Triggered handgrips depend on the camera model.  Compatible cameras are listed in the web store.  If your camera isn't listed contact us to verify compatibility.

Do you sell Aaton handgrips? 
No.  We only repair, modify, and refurbish Aaton handgrips.  Our KinoGrip is inspired by the Aaton handgrip and is a close approximation.  We can also service, modify, and repair Ergocine and Vocas wood handgrips.

Do you offer different size handgrips?  Do you need my hand size?  
Any sizing info you have is helpful.  Usually just knowing what your glove size is enough.  Our grips are cut to accommodate a wide range of hand sizes and probably fit a US men's M/L glove best.  If you have particularly small or large hands, let us know and we can make an adjustment.  We offer free resizing within the first three months of receiving your handgrip (please keep in mind we can only size a grip down, not up).

How long are the trigger cables?
All cable lengths are posted in our web store, but we can size cables to virtually any length you need.  Just make a note on your order.
Shipping and Ordering Information:
All of our products are handmade to order in the USA.  Due an ongoing backlog, build times are currently running 3-4 months for most items.  Please be aware of our finish times before placing your order. 
All build times are estimates (READ: MAY TAKE LONGER THAN STATED) and vary due to workload, complexity, parts availability, time of year, etc.  Special order items will require additional time.

We will refund an order in full within 1 week of placement.  After that all orders are subject to a 20% cancellation fee.  We do not refund special order items or custom made items.  No exceptions.  If you need your order by a specific date, contact us and we will try our best to accomodate your request but we cannot guarantee a shipping date.  Until further notice we are suspending rush orders.  If you have any questions regarding ship times, please contact us prior to placing your order.

All domestic US orders are shipped via USPS Priority Mail with tracking.

For international customers we offer two shipping options, Express Mail and Priority Mail. Express Mail (EMS) offers tracking, insurance, and quick 3-5 business day
delivery to most parts of the World.  Priority Mail is a less expensive option that offers tracking (depending on country), insurance, and 7-10 business day delivery to most major overseas locations.